Energy Assistance Program

Stroll down to view new FFY 2020 COVID-19 POLICY CHANGES

Click HERE for Energy Assistance Information.

Click HERE for the 2019-2020 Minnesota Energy Assistance Programs Application. 

Haga clic Aquí para la Asistencia de Energía de Minnesota Programas de aplicación 2019-2020.

Please note:  The EAP application needs to be downloaded and saved to your computer, and then completed and saved again. 

  *** If you have no income, or your income is lower than your monthly bills, please fill out the Verification of Income and Expenses Form and submit it with your application. 

Mail your application to:
CAP-HC
8800 Highway 7, Ste. 403
St. Louis Park, MN 55426

OR Fax your application to: 
952-697-1313

If you'd like an application to be mailed to you, please call: 
952-930-3541

ENERGY ASSISTANCE BACKUP PHONE NUMBERS

To ensure that we serve everyone promptly during this COVID-19 crisis, EAP has made a block of phone numbers available to the public. If EAP's main number 952.930.3541 is busy on numerous attempts or the voice mail is at capacity, please call any of the numbers listed below.

(952) 220-1711  - Lina

(952) 451-9663  - Shiquia

(612) 388-8568 - Angel

(952) 356-2131 - Kendra

(952) 356-2403 - Angelique

(952) 356-2552 - Esther

(952) 454-0266 - Omar

(952) 210-9327 - Mulki

(952) 212-4944 - Hashim

If you have comments or complaints, please contact Feleshia Edwards, Senior Officer, at fedwards@caphennepin.org.

ENERGY ASSISTANCE PROGRAM OFFICES:  

FFY 2020 COVID-19 POLICY CHANGES

Due to Covid-19, our program continues to make every effort to help those most vulnerable and in need. In light of recent events, there have been many new policy changes to assist our customers in the best way possible and to help elevate some of the stress of trying to cope through this pandemic. Below is a list of these policy changes.

Eligibility Period Policy Change

Starting April 1, 2020, through the end of FFY20, households only need to provide one month of income proof. Applications signed on or after April 1 require only income proof from the last full calendar month to determine eligibility.

Self-employed households should submit self-employment income received in the full calendar month prior to signing the application.

Fixed Income
Under the new one-month income eligibility policy, if the household does not have the most current month of fixed income documentation available, it is acceptable to use the household’s most recent available documentation.

VIE Requirement Waived

From April 1, 2020, through the end of FFY20, households claiming inadequate or no income are not required to complete the Verification of Income and Expense (VIE) form.

Crisis Eligibility Change

Starting April 7, 2020, through the end of FFY20, Commerce is expanding Crisis eligibility.

At this time, many connected utilities are not issuing disconnect notices. Commerce EAP is implementing an option to pay a past-due bill, allowing households to qualify for Crisis without a disconnection notice. Past due is any previously unpaid balance beyond the current month’s charges.

Households with any unpaid past due balance are eligible to request Crisis to pay their past due and current balance.

Additionally, Commerce is waiving the “Refusal to Deliver” requirement for delivered fuels.

Outside of these changes, all current Crisis requirements remain in place, such as:

• Households must request assistance.
• Service Providers must verify with the energy vendor.
• Seniors may request Crisis with a current bill.
• Delivered fuels must be 20% or less.

Crisis Maximum Increase

Starting April 7, 2020, through the end of FFY20, Commerce is increasing the Crisis maximum to $1,200. The maximum for a no biofuel/self-cut wood Crisis is $600.

Non-citizens may still be EAP-eligible. If you are eligible for EAP, but you are living with people who are non-citizens or ineligible – for example, those on student visas, undocumented – your household may still be eligible to receive EAP benefits. Please still, apply. EAP does not record or report the immigration status of undocumented members in the household records or in the EAP databases. 

 

 

Energy-Related Repairs Program
The Energy Assistance Program can help you pay energy costs-- such as a heating bill-- between Oct 1 and May 30 each year. If you qualify, you could receive a grant to cover some of your energy expenses. This grant is paid directly to your energy provider, to reduce your energy bill.

The Energy-Related Repairs (ERR) Program provides emergency repair or replacement of broken/non-functioning heating systems (ex. furnace) for Energy Assistance clients. 

To be eligible for assistance with your heating system you must submit an Energy Assistance Application and be approved.

To contact CAP-HC about problems with your heating system please call Kesha Joyner at 952-697-1338. If you have an after-hours emergency please call 651-796-4412. 

Frequently Asked Questions

Who can apply for energy assistance?

Both homeowners and renters may be eligible for assistance. Renters that don't pay their heat may also be eligible for energy assistance.

Do you have to pay the money back?

No. Energy Assistance is given as a grant, not a loan. You do not need to repay it.

What are the income guidelines?

Eligibility for Energy Assistance is calculated by looking at gross income (your income before taxes and other deductions) for a three month period. Your income must be at or below the following guidelines.

2019-2020 EAP Income Guidelines
Family Size	Maximum Three Month Income
1	$6,761
2	$8,842
3	$10,923
4	$13,003
5	$15,084
6	$17,164
7	$17,554
8	$17,944
9	$18,335
10	$18,725

How can I apply?** For household sizes 11 and up, call 952-930-3541**

An application must be completed in order to receive Energy Assistance. The application can be downloaded from the link above or by contacting CAP-HC between 8:00 am - 4:30 pm at 952-930-3541. 

For more information, visit the Minnesota Department of Commerce website at mn.gov/commerce.