Human Resources

Community Action Partnership Hennepin County (CAP-HC) works to establish services, programs and partnerships that address poverty and increase family and economic stability in our communities.  

Please direct questions concerning employment to Char Guse at 952-697-1300 or email

CAP-HC is an equal opportunity employer.

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Now Hiring: 



Reports To:    Director of Finance & Administration
Category:        Finance
Salary Range:   $50,000 to $60,000 (Based on Experience) 

Position Summary: Under the direction of the Director of Finance and Administration, the Accountant will work with the Senior Accountant on key functions within the accounting area, including accounts payable, payroll and grant accounting. 

Duties and Responsibilities:
  • Reviews, prepares and enters invoices in the accounts payable system
  • Processes all steps to complete payroll accounting cycle, including processing time cards, maintenance of employee payroll balances, payroll general ledger journal imports and transfers of funds to benefit providers
  • Runs accounts payable checks as required
  • Manages employee expense reimbursement process
  • Assists with month-end account balance reconciliations and adjusting entries
  • Monitors monthly grant expenditures, reconciles grant balances and reports results to Director for Finance.
  • Assists with monthly grant summary reporting
  • Responds to accounting inquiries from internal and external stakeholders.
  • Assists with inventory and inventory record keeping as needed
  • Performs other duties as may be assigned
Knowledge, Abilities and Skills:
  • Bachelor’s degree in Accounting is required.
  • At least 1 - 2 years of Accounting experience, preferably in Non-Profit Accounting, including fund and grant accounting (not required).
  • Must have proficient knowledge of Generally Accepted Accounting Principles and in-depth GAAP based analytical skills.
  • A working knowledge in Abila MIP Fund Accounting is preferred.
  • The ability to prioritize tasks.
  • Proficient computer skills with a strong knowledge of Microsoft Office applications (Word, Excel).
Physical Requirements:
  • Sitting in a normal seated position, often for extended periods of time.
  • Moderate reaching ability
  • Keyboarding
  • Sufficient mobility to move about in an office environment.


Submit resume and cover letter by September 15, 2017 to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to 


Community Outreach Intern

Organization Summary: CAP-HC is a growing nonprofit agency based out of St. Louis Park with satellite offices in Minneapolis and Hennepin County suburbs. CAP-HC, works to establish services, programs and partnerships that address poverty and increase family and economic stability. CAP-HC is a private 501(c) (3), non-profit agency, established in 1986 to offer programs and services that provide opportunities to community members and help them overcome economic barriers. 

Location: Twin Cities Metro                        
Category: Health and Human Services      
Salary: Unpaid Internship   
Field: Community building, volunteerism, and philanthropy
Job Type: Intern (10-15 hours a week)

Closing Date: Open Until Filled   

Job Description:Primary duties include coordinating and facilitating community outreach efforts, marketing our products and services to target audiences, quantifying our impact and other duties as assigned. Majority of our outreach and marketing efforts are realized through relationship building, attending and presenting at community meetings and events. This position offers ample opportunities to learn and enhance your interpersonal skills, program/project management, community engagement, marketing and communications strategies, research analytics and more.         


  • Current college students or recent graduates.
  • Interest in Nonprofit Organizations, Social Services, Community and Economic Development, Public Health, Social Justice, and or other related fields.
  • Comfortable with diverse backgrounds and disabilities.
  • Flexibility to work days, evenings and some weekends.
  • Strong organizational and communication skills
  • Access to a reliable vehicle with ability to travel and transport outreach materials to events


Submit resume and cover letter to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to 


Energy Assistance Program Intake, Assessment & Referral Specialist 

Position Summary: The Receptionist position has primary responsibility for handling incoming phone calls for the Energy Assistance Program that serves low income households who need assistance with their home energy costs.

Duties and Responsibilities:
Client Communication
  • Explain program guidelines to potential clients
  • Conduct telephone interviews with clients to determine eligibility
  • Schedule appointments or mail applications
  • Explain verification needed for intake appointments
  • Provide callers with community referral information as needed
  • Greet visitors, and provide them with an application to fill out     
  • Inform applicants of their rights and responsibilities
Clerical/ Data Processing
  • Assist with maintaining databases and client lists showing date applications were received.
  • Assist with the retrieval of mail from EAP post office box.
  • Assist with tracking the receipt and distribution of all applications.
  • Assist with mail distribution of EAP applications, award letters and other mailings.
  • Assist with the accurate filing and purging of EAP applications and household records.
  • Assign household numbers, and enter EAP household member information as needed.
  • Enter and/or modify application information accurately and completely on computer system using EAP software.
  • Prepare and print address/file labels as needed.
  • Assist with weekly counts and the preparation of reports
Community Building        
  • Participate in the building of working relationships with other social service and community resources.
  • Attend EAP and CAPHC staff meetings and other events as assigned.
  • Other duties as assigned.

Scope of Responsibility: Know the policies, procedures and practices necessary to perform the assigned duties.  

Decision-Making: Carries out routine duties with supervision as needed.  Makes decisions and establishes work priorities on essentially procedure-oriented operations

Authority: Does not direct the activities of other staff.

Knowledge, Abilities and Skills:
  • A sincere interest in helping members of our community
  • Good communication skills
  • Ability to work with wide variety of people
  • Ability to be non-judgmental, and respectful of clients
  • Ability to keep all client information confidential
  • A willingness to request information dealing with income
  • Ability to do simple math calculations using a calculator
  • Attention to detail, ability to handle multiple tasks at the same time and flexibility
  • Ability to work independently with a high degree of organization and precision
  • Self starter and the ability to work as a team member
  • Demonstrated data processing and computer skills a plus
  • Experience with the Energy Assistance Program and/or other direct client services a plus

Education: High school diploma or GED minimum.

Experience: Related receptionist experience, customer service experience or a demonstrated equivalent combination of education and experience, or a demonstrated capacity to perform the job duties.  

MUST be bi-lingual in Spanish or Somali.

Physical Requirements:
  • Sitting in a normal seated position for extended periods
  • Reaching by extending hand(s) or arm(s) in any direction
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
  • Communication skills using the spoken word
  • Ability to see within normal parameters
  • Ability to hear within normal range
  • Ability to move about
  • Ability to lift and a carry a least 15 lbs


Submit resume and cover letter by September 29, 2017 to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to


Housing Locator

Position Summary: 

The Housing Locator is responsible for identifying housing for precariously housed clients and their families, clients and their families at risk for homelessness, or clients and their families experiencing homelessness to enable them to obtain housing or maintain safe, stable and affordable housing. 

Services will include assisting families with developing individualized housing and self-sufficiency plans for participants and establishing relationships with Hennepin County landlords. 

The Housing Locator will also work with other programs within CAP-HC to refer eligible clients for other services, such as Tenant Rights Workshops and Legal Clinics. 

Must be able to work some evening and weekend hours and have reliable transportation.

Duties and Responsibilities:
  • Works with Minnesota Assistance Council for Clients (MAC-V) for veteran household client assignments. 
  • Works with clients who self-refer or who are referred by other providers and other CAP-HC staff;
  • Establishes and maintains relationships with landlords in Hennepin County to help secure housing for clients; 
  • Works closely with landlords, clients, and case managers to develop plans or mediate disputes when appropriate; 
  • Meets with client/household and case managers to determine housing needs and barriers to maintaining safe, affordable housing and other assistance;
  • Assists clients to obtain stable housing, including going to potential housing locations with clients, assisting in filling out applications, and working with case managers to arrange security deposits and rent deposits;
  • Mediates and support client, as appropriate, in maintaining housing (e.g. issues with landlord, etc.); 
  • Works with MAC-V, other funders, and agency staff to assure clients obtain direct financial assistance;
  • Assures appropriate documentation is entered into HMIS and CAP60 client database and other client databases as required by the agency;
  • Assists with teaching Tenant Rights and Responsibilities Workshops when appropriate.  
  • High school diploma or GED required. 
  • Familiarity with clients’ assistance programs and community resources in suburban Hennepin County.  
  • Word processing and database entry skills required.
  • Abilty to work on own with limited supervision.
  • Previous experience working with precariously housed clients.
  • Previous experience working for a nonprofit agency.
  • Bachelor’s degree or equivalent work experience preferred (e.g. working in human services, planning or non-profit agencies). 
  • Ability to speak and write English fluently.
  • Knowledge or willing to learn about issues facing clients and communities served by the agency.
  • Willingness to work in a team environment, on behalf of the agency and the communities and individuals it serves.
  • Veteran status preferred, but not required.  


Submit resume and cover letter by September 23, 2017 to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to 


Housing Stabilization Case Manager 

Position Summary: 

The Case Manager interviews households at risk of or experiencing homelessness. The Case Manager identifies needs, goals, and barriers to moving into and maintaining housing. The Case Manager assists clients with locating and securing housing, landlord/tenant mediation, application fees, and rent subsidies and other emergency assistance.

Duties and Responsibilities:
  • Interviews and conducts intake to determine the services needed and resources available to alleviate crises;
  • Receives referrals and coordinates with shelter teams and emergency assistance providers to coordinate services;
  • Refers families to other community services;
  • Educates clients on tenant responsibilities
  • Develops relationships with landlords;
  • Attends group meetings with landlords and clients;
  • Participates in landlord/tenant mediation helping to resolve problems and issues;
  • Coordinates services with Hennepin County economic assistance staff for eligible clients;
  • Coordinates transitional housing opportunities through interviews and assists in determining prospective client’s options;
  • Assess client’s strengths, issues, and potential problems to make the transition effective.
  • Develops case plans and individual goals with clients and their families in transitional housing;
  • Communicates with clients through case management services including weekly phone calls, monthly home visits, and referrals to resources;
  •  Assists clients in maintaining their home and basic needs (food, healthcare, employment referrals, etc.) to achieve housing stabilization and self-sufficienc;.
  • Meets regularly with clients; assisting them in the creation of budgets and reviewing their follow through with their case plans and individual goals through home visits;
  • Helps faciliate tenant rights and responsibilities workshops;
  • Prepares reports in HMIS (Homeless Information Management System) and/or CounselorMax;
  • Maintains case files, uses database systems to track demographics and outcomes.  
  • Continues to learn about issues facing clients and communities served by the agency;
  • Associates degree in social work, counseling, and other related social services and two years of experience working in human services, planning, or non-profit agencies;
  • High school diploma or GED and six years of experience working in human services, planning, or non-profit agencies
  • Experience working with at-risk families.
  • Word processing and database entry skills.
  • Ability to speak and write in English fluently
  • Familiarity with community resources in Hennepin County;
  • Ability to speak and write in English fluently.
  • Bachelor’s degree in social work, counseling, and other related social services and two years experience working in human services, planning, or non-profit agencies.
  • Five years experience working directly with at-risk families;


Submit resume and cover letter by September 23, 2017 to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to 


Program Services Advisor

Position Summary: 

The Program Services Advisor is primarily responsible for assisting clients with program application processes, forms and procedures.  The Program Services Advisor engages in outreach activities as requested and as time permits including coordination with social service agencies, local governments, faith-based communities and others.  The Program Services Advisor assists clients using the native or primary language of persons seeking assistance and provides interpretation and translation on behalf of the agency as needed.  The Program Service Advisor may assist with all of the following programs:

  • Supplemental Nutrition Assistance Program  (SNAP)
  • MNsure/Benefits Assistance
  • Energy Assistance Program
Duties and Responsibilities:
  • Knowledgeable about programs and services offered by the agency including energy assistance, SNAP, and community resources;
  • Provides services using native or primary language of persons seeking assistance, interprets and translates on behalf of the agency as needed;
  • Engages in outreach activities as requested and as time permits, including representing the agency at community events and workshops and making information available to individuals and representatives of social services agencies, local governments, faith-based community members and others;
  • Assists with or administers client intake procedures in compliance with program requirements, communicates with clients and assists clients in navigating program resources
Program-Specific Duties and Responsibilities

Food Support Application Assistance and Outreach
  • Provides application assistance;
    • Provides initial SNAP eligibiltiy screening;
    • Provides application assistance to clients who appear to be eligible by explaining materials, application and program; assisting with filling out forms and submitting applications and required documents;
    • Follows up with clients after initial contact to determine if client submitted application and was approved for SNAP.  If client did not complete application, determines the reason;
    • Maintains client data in applicable agency client database;
    • Conducts outreach;
  • Conducts outreach in service areas, partnering with other social service agencies as appropriate and to minimize overlap in service delivery;
    • Maintains contact with agencies to ensure materials are available for interested clients;
    • Identifies clients through continued advertising and CAP-HC program usage;
    • Schedules and conducts presentations at specific sites and community events;
    • Coordinates outreach with other units;
    • Submits information for reporting purposes on outreach events
MNsure/Benefits Application Assistance
  • Obtains certification as MNsure Navigator; obtains other certifications necessary to perform duties;
  • Assists with planning and implementing appointment schedule for uninsured Minnesotans;
  • Informs consumers of health insurance options and the values of coverage, in addition to reviewing insurance options available through MNsure;
  • Identifies clients who do not have health insurance, provides information about MNsure, and assists with determining eligibility for different products and with enrollment and application;
  • Works with other agency staff to identify enrollment assistance needed in the community;
  • Conducts presentations to local groups, client groups and others to educate them about MNsure;
Energy Assistance
  • Assists clients with intake/application processing;
    • Familiar with program requirements and application processes;
    • Assists with intake telephone lines as needed and be able to respond to calls from households requesting information about EAP or community resources;
    • Informa
Clinic/Workshop Coordination and Assistance
  • Assists with setting up client appointments and filling out intake forms;
  • As part of team, helps set up mobile clinic and workshop sites;
  • Enters client information into agency database;
  • Assists with preparing agency documents and reports as requested;
  • Attends clinics/workshops as requested;
  • Refers households to other community resources;
  • Performs other duties as assigned that pertain to housing program administration;
  • Cooperates with all staff members and assists with program services as requested.
  • Associates degree in a social service field and three to five years experience working as an intake worker, in customer service or case management including handling detailed forms, applications, recordkeeping and assisting with problem resolution or troubleshooting;
  • Must become a MNSURE Navigator within one year of hire;
  • One year experience communicating complex topics to others in written and oral formats;
  • Experience using MS Office programs and data processing or software applications;
  • Must have reliable transportation;
  • Bachelor’s degree in a social service field;
  • Two years experience working in social services programs;
  • Two years experience communicating complex topics to others in written and oral formats in another language;
  • Experience working with multiple tasks requiring prioritization and high attention to detail;
  • Experience working with external community groups (public, private, faith-based), to build and maintain the agency’s leadership role for service provision for low-income residents of Hennepin County;
  • Billingual in Spanish 


Submit resume and cover letter by September 23, 2017 to:
Attn: Char Guse 
8800 Highway 7, #401
St. Louis Park, MN 55426
or fax to 952-697-1370
or e-mail to 


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