Community Action Partnership Hennepin County (CAP-HC) works to establish services, programs and partnerships that address poverty and increase family and economic stability in our communities.
Please direct questions concerning employment to Char Guse at 952-697-1300 or email firstname.lastname@example.org
CAP-HC is an equal opportunity employer.
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Asset Development Intake Specialist- Tax Assistance Program
The Tax Assistance program works to assist income-eligible individuals and families in Hennepin County. Taxes are prepared and electronically filed free of charge by certified volunteers. The Asset Development Intake Specialist position is primarily responsible for completing the day to day activities related to providing clients with tax assistance. This position will also support other programs within Asset Development and Retention Unit. This position is seasonal/temporary.
- Address incoming calls and e-mails related to the program
- Schedule client intake appointments
- Send out confirmation letters and intake forms by mail or email
- Assists in the activities of the tax services at the tax site including but not limited to preparing tax returns, greeting and screening clients and completing the checkout process
- Ensures the site is opened and closed in a timely manner and that adequate supplies and equipment are maintained at the site
- Monitors taxpayer traffic with available volunteers to facilitate efficient customer service
- Ensures timely electronic filing of tax returns and resolution of rejects
- Serves as a contact for clients to address questions of concerns about their tax returns
- Correspond with clients to find missing data needed to complete their tax return
- Follows procedures to keep all taxpayer information and documents confidential
- Maintain client files and input information into computer reporting system
- Follow-up with clients and vendors as needed
- Ability to operate a computer and use Microsoft-based software
- Ability to clearly communicate, and demonstrate proper etiquette, via e-mail or telephone.
- Maintain an organized workflow
- Attention to detail
- Ability to multi-task
- Represent Tax Assistance Program and CAPHC in a businesslike manner reflective of our goals and mission.
Ability to work well with individuals from diverse cultural and economic backgrounds
Ability to communicate effectively in English, orally and in writing
- High School Graduate or GED required
Community Developer- Housing
The Community Developer – Housing is primarily responsible for the agency’s community development activities. The position works with clients, community members, other social service agencies, and community groups to educate people about the issues facing low income people in their communities and give them opportunities get involved in addressing those issues. The Community Developer – Housing tracks the various collaborations CAP-HC participates in and helps to ensure the appropriate staff member attends. The Community Developer – Housing also supports Planning and Development activities as assigned. They also serve as the agency representative at various community events.
- Maintains partnerships within agency’s service area or within agency’s program areas, with emphasis placed on targeting agencies representing diverse cultures and individuals;
- Serves as agency representative, assisting in the development and maintenance of partnerships and collaborative efforts within the communities served by CAP-HC;
- Stays fully informed and serves as an expert about low-income housing in Hennepin County, working in coalition with various organizations working on issues of homelessness, tenant displacement, preservation of affordable housing and housing stabilization services;
- Works with community members to identify program and service needs that will enhance local and community capabilities to meet those needs;
- Educates and engages the community and city officials on issues affecting low-income families and coordinates efforts around community outcomes;
- Conducts information and outreach activities aimed at communities in Hennepin County, as appropriate, including working with city governments to make sure that clients have input into city-wide decisions that affect them;
- Works with low-income families to engage in their communities around issues affecting their housing;
- Serves as a liaison between the work in Hennepin County with local, metro, and state-wide housing agencies;
- Works with the systems and database staff to collect information for CAP-HC’s ongoing community needs assessment and works specifically with partners, other service providers, community members, and clients to collect more data (if necessary) to enhance CAP-HC’s assessment;
- Responsible for organizing community forums, coalition meetings, and education events around the county.
- Bachelor’s degree from an accredited institution or equivalent experience and two years experience working as a community developer in a non-profit agency where excellent written, verbal and visual administration skills were required on a regular basis;
- Associates degree from an accredited institution or equivalent experience and four years experience working as a community developer in a non-profit agency where excellent written, verbal and visual administration skills were required on a regular basis;
- Experience in a position balancing multiple projects requiring high attention to detail, strong organizational skills and ability to prioritize;
- Experience with community resources in Hennepin County;
- Experience using MS Office programs including Word, Excel and Powerpoint at a proficient level, and with data management software programs or databases;
- Experience working with external community groups (public, private, faith-based) or social services programs providing information and outreach services;
- Experience or education related to low-income housing needs;
- Fluent in English, as well as Spanish or Somali.